FAQ

• If you are a new individual customer, go to the website and click "Create account", enter the data required for registration in the appropriate fields, accept the store regulations and click "Submit". You will receive a confirmation e-mail to the e-mail address provided in the form that the account has been created. Then you will be able to log in and make your first purchases.
• If you have your own company and want to set up a business account, please contact our customer service department at +44 (0) 141 638 7961  or via the Contact us tab and our sales representative will contact you and help you with all formalities. After creating a customer file in the system and a customer account in the online store, you will receive the login details at the e-mail address provided. When logging in to your account for the first time, we recommend that you change your password.

You can retrieve your password by clicking Forgot password. Instructions on the password retrieval will be send to your email.

As a guest you can browse products, compare prices, use the entire content of the website, but only logged in users can make purchases from us. We encourage you to create an account, because our regular customers benefit from many amenities, such as viewing orders, access to their invoices, the ability to add products to Wish List, a simple product return process and take part in promotions, receive special discount codes, and have access to free shipments etc.

Find the product you are interested in on our website www.rawlplug.co.uk in the Products tab. After clicking on the selected article, you will see its detailed description and photos. Additional materials such as product data sheets and approvals are also available. If this information is not sufficient, our sales representative (+44 (0) 141 638 7961 ) will help you or you can send us an email to help@rawlplug.co.uk.

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Yes, you can use pro-forma invoice. Please contact help@rawlplug.co.uk if you want to use pro-forma invoice.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact help@rawlplug.co.uk or +44 (0) 141 638 7961.

We will send you the tracking number of the shipment when the parcel is sent.

If you want to call us - please contact our customer service department on +44 (0) 141 638 7961 .
If you want to write to us - send an inquiry to the following address: help@rawlplug.co.uk or ask a question via the Contact us tab.

If you have question regarding our online store (ordering, account questions, technical questions), please contact help@rawlplug.co.uk

Yes. At Rawlplug you have the option to file a claim for a used product within 1 year from the date of purchase. To do so, write to the following address: Rawlplug Ltd, Skibo Drive, Thornliebank Industrial Estate, Glasgow G46 8JR, describe the problem occurring, preferably attaching photos and the purchase invoice. We will then contact you within 14 working days of receiving your complaint. If we need additional information, we will let you know.

If you would like to change your order after it has been placed, please contact us as soon as possible via email help@rawlplug.co.uk and we will review what stage it is at and whether the changes you wish to make are possible. If we can meet your request, we will of course do so. In any case, however, we will inform you of our decision.

You can see the General Terms and Conditions here.

If you encounter a problem or you're experiencing an issue on our website, please report the it to help@rawlplug.co.uk and we will investigate and  resolve it asap.